Privacy Policy for AnchorSpeak
Welcome to AnchorSpeak. We are dedicated to connecting students with professional online language tutors for personalized learning experiences. Your privacy is paramount to us, and this policy outlines how we collect, use, process, and protect your personal data when you use our online platform and services, including one-on-one virtual language tutoring, group online classes, customized curriculum development, and conversational practice sessions.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you provide when you register for an account, book a session, communicate with tutors or support, or participate in any interactive features of our service. This may include your name, email address, payment information (processed securely by third-party payment processors), demographic information, language learning goals, and any other information you choose to provide.
- Content of Your Communications: When you communicate with tutors or other users through our platform, the content of these communications may be collected to monitor quality, resolve disputes, and ensure adherence to our terms of service. This includes chat messages, video and audio recordings of tutoring sessions (with prior notification and consent where required).
- Usage Information: We automatically collect information about how you access and use our service. This includes your IP address, browser type, operating system, pages viewed, time spent on pages, access times, and referring websites.
- Device Information: We may collect information about the device you use to access our service, including hardware model, operating system and version, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including facilitating one-on-one virtual language tutoring and group online classes.
- To process your registrations and manage your account.
- To process payments for services rendered.
- To improve, personalize, and expand our services, including customized curriculum development.
- To understand and analyze how you use our services.
- To communicate with you, including sending you updates, security alerts, and support messages.
- To develop new products, services, features, and functionality.
- To provide customer support and respond to your inquiries.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of AnchorSpeak and others.
- To comply with legal obligations.
3. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- With Tutors: To facilitate your learning experience, we share necessary information with the tutors you book sessions with (e.g., your name, learning goals, session history).
- With Service Providers: We employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors, cloud hosting providers, and customer support platforms.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If AnchorSpeak is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may share your information with your explicit consent for any other purpose.
4. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AnchorSpeak aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us.
7. Children's Privacy
Our service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 1738 Starr Street, New York, New York, 11385, USA